Privacy Policy

01. Information We Collect

We collect information in the following ways:

Information You Provide Directly

When you request a quote, schedule a pickup, fill out a contact form, or subscribe to SMS updates, we may collect:

• •Name
• •Email address
• •Phone number
• •Service address and billing address
• •Details about the items to be removed and the property (access, number of stories, etc.)
• •Photos you choose to send us
• •Any additional information you voluntarily provide

Automatically Collected Information

When you visit our website, we may automatically collect your IP address, browser type, device type, pages visited, time spent on pages, and referring website. This information is collected through cookies and analytics tools.

02. How We Use Your Information

We use your information to:

• •Provide quotes and schedule junk removal services
• •Communicate about appointments and service updates
• •Send invoices and process payments
• •Improve our website and marketing
• •Respond to customer service requests
• •Comply with legal obligations

We do not sell your personal information.

04. Payment Information

Payments may be processed through secure third-party providers. We do not store full credit card numbers on our servers. Payment processors are responsible for securing financial data in accordance with industry standards.

05. Cookies and Tracking Technologies

We use cookies and tracking tools (such as Google Analytics and similar platforms) to understand how visitors use our website, improve user experience, and measure marketing effectiveness. You may disable cookies through your browser settings, though some features of the website may not function properly.

06. How We Protect Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no online transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

07. Third-Party Services

We may use trusted third-party service providers for CRM and scheduling software, email and SMS delivery, payment processing, website hosting, and analytics. These providers are only given access to the information necessary to perform their services.

08. Data Retention

We retain customer information as long as necessary to provide services, maintain business records, comply with tax and legal requirements, and resolve disputes.

09. Your Rights

Depending on your state of residence, you may have the right to request access to the personal data we have about you, request correction of inaccurate information, or request deletion of your personal information.

To make a request, contact us at info@jakesjunkremoval.co.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.